Privacy Policy

Your privacy is important to us. It is Katie Townsend Garden Design's policy to respect your privacy regarding any information we may collect from you across our website, https://www.katietownsendgarden.design.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

Personal information that we’ll process in connection with all our services, if relevant, includes:

  • Personal and contact details, such as title, full name, email address, date of birth, contact details, address and contact details history

  • Records of your contact with us such as via phone or email, or if you get in touch with us online using our contact form

  • Products and services you have purchased from us, as well as have been interested in and have held and the associated payment methods used

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests.

Individuals can find out if we hold any personal information by making a ‘subject access request’ under the GDPR law. If we do hold information about you we will:

  • Give you a description of it;

  • Tell you why we are holding it;

  • Tell you who it could be disclosed to; and

  • Let you have a copy of the information in an intelligible form.


You can contact us exercise these rights by contacting Katie.​

These requests can be exercised free of charge and will be addressed by us as soon as possible and always within 30 days. We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.